Technical Support Executive

About Us:

Satcop India is a leader in vehicle tracking system, providing top-notch solutions to clients. We are looking for a Technical Support Executive to assist customers with troubleshooting, product guidance, and technical issue resolution.

Key Responsibilities:

✅ Provide technical support via phone, email, and chat.
✅ Diagnose and resolve software and hardware issues.
✅ Assist customers in product installation, configuration, and troubleshooting.
✅ Document customer queries and solutions for future reference.
✅ Collaborate with internal teams to improve product and service quality.
✅ Ensure timely resolution and excellent customer satisfaction.

Who You Are:

🔹 Bachelor’s degree or diploma in IT, Computer Science, or a related field.
🔹 Proven experience in technical support or customer service.
🔹 Knowledge of troubleshooting software, hardware, and networking issues.
🔹 Proficiency in ticketing systems and remote desktop support tools.
🔹 Strong problem-solving and communication skills.
🔹 Ability to work in shifts, if required.

Why Join Us?

✨ Competitive salary and performance incentives.
✨ Health insurance and employee benefits.
✨ Career growth and skill development opportunities.
✨ Friendly and collaborative work environment.